Frequently Asked Questions

Innovative Solutions.

Questions?

Being that we are experts in the travel industry, we have seen it all. We know about the turbulence you encounter on a daily basis when dealing with corporate travel. No question or concern of yours is too small or insignificant for us to address. We will do our best to answer you quickly, and get you back to working on business, not booking travel.

Our headquarters is located in San Jose, CA. We have four additional offices in Oregon residing in: Eugene, Portland, Salem and Bend.
Peak is among the nation’s Top 50 Travel Management Companies. We average 17+ years of experience in the travel industry with over 150 employees globally.
No, Peak Travel offers a suite of innovative travel solutions for both business and vacation travelers. Our comprehensive tools combined with our exceptional personal service allow for the best in travel management whether you are a planning a business trip or family vacation.

Our Account managers work closely with our clients to develop a business plan that meets all their needs for service and savings. Each account works with an assigned manager who will analyze their travel policy, conduct travel program reviews and reports, and provide in-person training on all our technologies. For more information click here
Peak travel offers a special phone number for 24 hour emergency service with airline tickets. There is a special fee for using this service. Your account manager will provide you with the number.
PeakElite is our concierge VIP service available to executives and mission critical travelers. To learn more about the exclusive services and amenities we offer, click here
Peak Travel provides on-demand travel content and expense reporting tools that help streamline and control your travel and entertainment expenses through our online booking tool, PeakConnect. PeakConnect offers automated, self-service reservations through both Concur Travel and Deem.

Both Concur Travel and Deem are programmed with your corporate negotiated discounts from preferred vendors, corporate travel policy and traveler profiles. PeakConnect sends each reservation through a rigorous quality control check for lowest fares and rates, date continuity, confirmations, and appropriate billing formats. For more info click here

Peak provides a full suite of services for corporate travel management within our PeakIntelligenceToolkit. We offer booking tools that ensure lowest fares within your company’s travel policy, as well as extensive reporting and tracking on hard-to-manage areas such as unused tickets and cancelations.
Our PeakSecure program provides our clients with web-based technologies that help anticipate threats to travelers, assess risk and respond to dangerous events. PeakSecure includes travel alerts, employee tracking systems and risk management programs. For more information click here
Yes, PeakAnalytics provides our clients with real-time analysis and reporting on their travel procurement, ensuring you have a clear view of your travel spend. For more info click here
With our PeakTix and PeakTrax technology, unused ticket inventories are kept at a minimum. PeakTix keeps travelers and traveler managers aware of unused tickets through reports, while PeakTrax alerts travelers of unused tickets through e-mail notifications. For more details, click here

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